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Class/Level ChangeContact customer support for class change inquiries. We will try our best to meet your needs. You can change once during one session (8 weeks). The request may not be always possible due to limited availability.
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Book PurchaseWe do not provide books. Students should buy or borrow books themselves before class.
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ReferralIf a new student enters the email address of a registered student in the referral section during their first class registration, both parties receive a $30 credit within 3 business days.
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CreditThe credit can be used as part of the tuition fees for your next class registration during the checkout process.
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RefundThere is no refund fee. You can cancel anytime before the first day of new sessions. All tuition paid will be refunded. After the session begins, the prorated amount (the number of classes taught plus one) will be refunded. For example, if two classes were given, ⅝ of tuition will be refunded. No refund will be given after 1/2 of the total teaching time has elapsed. The credit used for tuition will be back into your account.
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ZoomWe provide a zoom link for classes. You do NOT need to buy or have a Zoom ID. But, it is recommended that students get used to the software and know how to set up audio and video settings prior to class.
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Absence/ Late policyYou won’t get any refund or credit for your absence. If you join the class after the session begins, you may not be immediately admitted. As the teacher focuses on class, he/she cannot handle late comers. The teacher would not let you join when you are more than five minutes late. We do not offer make-up classes because our classes are limited to a maximum of 5 students and often reach capacity. Additionally, if there is an available spot, there's a significant chance that a different teacher would lead the class, potentially disrupting the learning experience for both students and the assigned teacher.
FREQUENTLY ASKED QUESTIONS
HOW TO EARN AND REDEEM YOUR POINTS
Referral
1
Earn Points
1. Sign up:
Upon signing up, you receive a $20 credit
2. Referral:
When your friends enter your email address during their first class registration, you and your friends receive a $30 credit for their next registration
2
My Rewards
On the 'My Rewards' page, you can check your points
(1 point = $1).
3
Redeem points
During checkout, enter your points to redeem your reward.
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